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Clear Information Frequently Asked Questions

Culinary & Meal Plans

What is included in the Gourmet Indulgence® Premium All-Inclusive plan?

Our premium plan offers absolute à la carte dining freedom across all onsite venues, selected top-tier restaurants located in the downtown Marina Golden Zone, and access to curated culinary installations at our beachfront sister property, Hacienda Encantada Resort & Residences.

It also features unlimited bar privileges and an in-room mini-bar stocked daily. *Please note that premium steaks and lobster items are subject to surcharge allocations.

What are your onsite dining venues and where are they located?

We host three specialized culinary concepts directly inside the resort parameters:

  • Savia Restaurant: Situated on the lower floor, serving an exquisite Mexican-Mediterranean fusion concept with sophisticated indoor layout setups and an open-air outdoor terrace option.
  • Umbral Rooftop: Perched high on our skyline parameters, featuring premium international mixology, craft mezcal flights, and elevated small plates overlooking downtown.
  • Lola Mía Café: Our 24-hour artisan bakery and coffee corner tailored with high-speed connections for digital nomad workflows.
Is there a dress code for your onsite restaurants?
Savia Restaurant and Lola Mía Café welcome guests in casual resort attire. For our evening experience at Umbral Rooftop, we recommend a Smart Casual dress code (collared shirts, elegant sandals, or closed shoes; swimwear and wet clothing are strictly prohibited).
Do you accommodate dietary restrictions and food allergies?
Yes, our culinary teams at Savia and Umbral are fully equipped to craft gluten-free, vegan, vegetarian, and dairy-free alternatives. Please notify your server or contact our concierge desk prior to arrival to register any severe allergies.

Resort Logistics & Transportation

How do I arrange transportation from the airport?
Private and shared luxury airport transfers are available for an extra charge. To secure your vehicle arrangements seamlessly prior to touchdown, please contact our transport desk directly via email at chief.concierge@mexicograndhotels.com or phone us at +52 624 145 6020 Ext. 8000/8010.
What are the check-in and check-out hours and policies?
Official check-in access starts at 4:00 PM, and checkout procedures take place at 10:00 AM. These hours correspond strictly to the activation and completion timelines for guests registered under our All-Inclusive packages. Early access or extended checkout updates remain subject to availability and separate pricing structures.
Is there a shuttle service to your sister resort properties?
Yes, a complimentary dynamic shuttle connects our downtown boutique suites with our beachfront sister location, Hacienda Encantada Resort & Residences, departing consistently every 2 hours. This allows guests to transit effortlessly between downtown environments and ocean vistas.
Is the Wi-Fi suitable for remote work and video conferences?
Absolutely. Kadun features complimentary premium high-speed symmetric Wi-Fi coverage across all suites, public pool parameters, and designated workspaces. Lola Mía Café is specifically engineered as a nomad-friendly hub with easily accessible power outlets and quiet corners for virtual meetings.
Is parking available onsite, and is there an extra charge?
We provide secure private parking and professional valet service completely free of charge for all registered guests and restaurant visitors.
What is the resort’s pet policy?
To guarantee an intimate, tranquil, and allergen-free environment for all visitors, Kadun Hotel Boutique maintains a strict no-pet policy, with the sole exception of certified service animals.

Still have questions regarding your stay?

Our guest relations concierge desk is available 24/7 to provide uncompromised clarity.

Contact Our Concierge